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The Quality Adaptation Model: Adaptation and Adoption of the Quality Standard ISO/IEC 19796-1 for Learning, Education, and Training

Jan M. Pawlowski
Journal of Educational Technology & Society
Vol. 10, No. 2, Quality Research for Learning, Education, and Training (April 2007), pp. 3-16
Stable URL: http://www.jstor.org/stable/jeductechsoci.10.2.3
Page Count: 14
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The Quality Adaptation Model: Adaptation and Adoption of the Quality Standard ISO/IEC 19796-1 for Learning, Education, and Training
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Abstract

ABSTRACT In 2005, the new quality standard for learning, education, and training, ISO/IEC 19796-1, was published. Its purpose is to help educational organizations to develop quality systems and to improve the quality of their processes, products, and services. In this article, the standard is presented and compared to existing approaches, showing the methodology and its advantages for educational organizations. However, since the standard is a reference model, it has to be adapted to the needs and requirements of an organization. Hence, the main aspect is the adoption and implementation process: How can ISO/IEC 19796-1 successfully be implemented in educational organizations and support the variety of involved actors? To answer this question, the quality adaptation model identifies steps and instruments to bring the abstract standard into practice. The article closes with a case study evaluating the use and adequacy of the model.

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