Front Matter
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Preface
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Table of Contents
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Figure and Tables
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Summary
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Acknowledgments
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Introduction
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Malcolm Baldrige National Quality Award Program
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Toyota Production System/Lean Manufacturing
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The Job Training Partnership Act and the Workforce Investment Act
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Accountability in the Legal Profession
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Clinical Practice Guidelines in the Health Sector
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Risk Adjustment Methods in Health Care Accountability
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Health Care Report Cards and the Public Release of Data
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Conclusions
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References
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