This article presents an evaluation of over 700 shippers' perceptions of service-selection attributes in the dry van, temperature controlled, tank, intermodal, and flatbed segments of the truckload transportation industry. The primary conclusions were based on a MANOVA comparison of fortytwo attributes among five truckload industry segments. Additionally, an exploratory factor analysis was conducted to help guide future research and model development. Significant differences were found between at least two of the five industry segments for seventeen of the attributes. Most of the significant differences were between the dry van and temperature controlled segments. In addition to traditional service-selection attributes such as reputation, responsiveness, and availability, e-business and international attributes were evaluated.
Transportation Journal is published quarterly for the American Society of Transportation and Logistics to disseminate research findings and original writings on transportation, logistics, and related fields. Book reviews are included. Articles cover such areas as air transport, international transport, logistics/physical/distribution/supply chain management, management information systems and computer applications, motor transport, rail transport, regulation/law, traffic and transport management, transport policy, and water transport.
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