journal article
Scheduling of Telephone Betting Operators -- A Case Study
E. J. G. Wilson and R. J. Willis
The Journal of the Operational Research Society
Vol. 34, No. 10 (Oct., 1983), pp. 991-998 (8 pages)
Published By: Palgrave Macmillan Journals
https://doi.org/10.2307/2580898
https://www.jstor.org/stable/2580898
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