If You Use a Screen Reader

This content is available through Read Online (Free) program, which relies on page scans. Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Journal Article

Strangers on a Plane: Context-Dependent Willingness to Divulge Sensitive Information

Leslie K. John, Alessandro Acquisti and George Loewenstein
Journal of Consumer Research
Vol. 37, No. 5 (February 2011), pp. 858-873
Published by: Oxford University Press
DOI: 10.1086/656423
https://www.jstor.org/stable/10.1086/656423
Page Count: 16
Were these topics helpful?

Select the topics that are inaccurate.

  • Read Online (Free)
  • Download ($16.00)
  • Subscribe ($19.50)
  • Save
  • Cite this Item
Since scans are not currently available to screen readers, please contact JSTOR User Support for access. We'll provide a PDF copy for your screen reader.
Strangers on a Plane: Context-Dependent Willingness to Divulge Sensitive Information
Preview not available

Abstract

New marketing paradigms that exploit the capabilities for data collection, aggregation, and dissemination introduced by the Internet provide benefits to consumers but also pose real or perceived privacy hazards. In four experiments, we seek to understand consumer decisions to reveal or withhold information and the relationship between such decisions and objective hazards posed by information revelation. Our central thesis, and a central finding of all four experiments, is that disclosure of private information is responsive to environmental cues that bear little connection, or are even inversely related, to objective hazards. We address underlying processes and rule out alternative explanations by eliciting subjective judgments of the sensitivity of inquiries (experiment 3) and by showing that the effect of cues diminishes if privacy concern is activated at the outset of the experiment (experiment 4). This research highlights consumer vulnerabilities in navigating increasingly complex privacy issues introduced by new information technologies.